Privacy policy

1. Introduction

 

This Privacy Policy explains how Peteze d.o.o., Jama 15, 1234 Mengeš, Slovenia, email: info@peteze.si (hereinafter: the Controller), collects, uses and protects your personal data when you visit www.peteze.si, submit an online form or send enquiries and other messages directly by email.

We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Slovenian Personal Data Protection Act (ZVOP-2) and other applicable personal data protection legislation.

 

2. Personal Data We Collect

 

We process the following types of personal data:

  • Contact details and enquiry data: title, first name, surname, address, postal code, town or city, telephone number and email address, as well as your company name and VAT identification number, if provided. When you submit the form, we also process information about the selected items to which your enquiry relates and the content of any additional message. If you contact us directly by email, we process your email address and any personal data you include in your message or attachments.
  • Technical data: when you visit the website, server logs may record your IP address, the date and time of access, the requested URL, and information about your browser and operating system. These data are used to ensure the operation and security of the website and to resolve technical errors.
  • Analytics data: when using analytics, we process data about visits to and use of the website, such as pages viewed, interactions on the website and cookie identifiers, where consent to their use has been given.
  • Marketing data: if you voluntarily consent to receiving marketing messages, we process your email address and telephone number to send offers, promotions, news and other marketing messages from Peteze d.o.o. by email and SMS. You may withdraw your consent at any time.

The company name, VAT identification number and additional message are optional. Mandatory fields are marked with an asterisk on the form. If you do not provide the mandatory information, you cannot submit an enquiry through the form.

 

3. Purposes of Processing Personal Data

 

We process your personal data for the following purposes:

  • Handling enquiries: handling your enquiry about selected items, preparing a response or quotation, and further communication relating to your enquiry.
  • Communication: responding to questions and other messages you send us by email.
  • Website operation and security: ensuring the proper and secure operation of the website, preventing misuse and resolving technical errors.
  • Analysis and improvements: monitoring and analysing website traffic and usage to improve the website’s content, functionality and user experience.
  • Marketing: sending offers, promotions, news and other marketing messages from Peteze d.o.o. by email and SMS, if you have consented to this.

 

4. Legal Bases for Processing Personal Data

 

We process personal data on the following legal bases:

  • Taking steps at your request prior to potentially entering into a contract: to handle your enquiries about selected items, prepare a quotation and conduct related communication.
  • Our legitimate interests: to respond to general questions, communicate with company representatives, ensure the operation and security of the website and prevent misuse, provided that your rights and freedoms do not override those interests.
  • Your consent: to send marketing messages by email and SMS. With your consent, we may also use non-essential analytics cookies and similar technologies to monitor website traffic and improve the website.

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

 

5. Retention of Personal Data

 

We retain data from enquiries and email communications until the enquiry and related communication have been concluded. If an enquiry results in a contract, we retain the data required for its performance for the duration of the contractual relationship, and retain documentation subject to statutory retention requirements until the applicable periods expire.

We may retain certain data for longer where necessary to pursue or defend legal claims, taking into account the applicable limitation periods or until the proceedings have been finally concluded.

We use data for sending marketing messages until you withdraw your consent or unsubscribe, or until we discontinue the relevant marketing activities, whichever occurs first.

Once the grounds for retention no longer apply, we delete or anonymise the personal data.

 

6. Disclosure of Personal Data

 

We do not sell your personal data or disclose them to third parties without justification.

Our contracted data processors, such as providers of website hosting, website maintenance, IT support and email services, may access personal data to the extent necessary to provide their services. They process the data in accordance with our instructions and applicable personal data protection legislation.

We use Google Analytics to analyse website traffic. When this service is used, its provider, Google, may also access data about visits to and use of the website.

We may also disclose personal data to competent public authorities where required by law.

 

7. Your Rights

 

In accordance with applicable legislation and subject to the conditions it sets out, you have the right to:

  • access your personal data,
  • request the rectification of inaccurate or incomplete data,
  • request the erasure of your personal data,
  • request the restriction of processing of your data,
  • object to the processing of your personal data,
  • request data portability,
  • withdraw consent where processing is based on your consent.

You may object to the processing of your personal data for direct marketing at any time. In that case, we will no longer process your data for that purpose.

To exercise these rights or withdraw your consent to marketing, you may contact us by email at info@peteze.si or by post at Peteze d.o.o., Jama 15, 1234 Mengeš, Slovenia.

If you believe that our processing of your personal data infringes applicable legislation, you have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia.

 

8. Security of Personal Data

 

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction.

 

9. Cookies

 

The website uses cookies and similar technologies to ensure its operation and to monitor website traffic and usage.

Essential cookies enable the website and its features to function, including the enquiry basket. We obtain your prior consent to the use of non-essential analytics cookies, and you may withdraw that consent at any time.

Further information about cookies, their purposes, duration and management options, as well as embedded third-party content and the associated processing of personal data, is provided on the “Cookies” page.

 

10. Changes to the Privacy Policy

 

This Privacy Policy may be amended from time to time. The updated text will be published on the website together with its effective date.

 

11. Contact

 

For questions or requests concerning the processing of your personal data, please contact us:

  • Email: info@peteze.si
  • Address: Peteze d.o.o., Jama 15, 1234 Mengeš, Slovenia

 

Effective date: Mengeš, 7 August 2026